Frequently Asked Questions
Your most frequent questions and our answers
Do you have a printed catalog of your store items ?
No, we do not print a catalog. It wastes paper! All our items are added to our store database and are listed online. If you dont see it online, then we do not have it.
How can I place an order ?
You can place an order online 24X7 on this website. We accept online orders from UAE, GCC region and from US, UK, Europe, Far East, India & Australia. For further information, please email us at orders [at] thegreenecostore.com.
Online Orders and Payment methods
We encourage you to order online 24X7. However, please feel free to call us at (+9714) 3590666, Monday – Friday, 9:00 am – 6:00 pm, UAE time.
Online Orders can be paid using via credit/debit cards from AMERICAN EXPRESS, VISA or MASTERCARD OR GOOGLE PAY, APPLE PAY OR ALI PAY.
How can I change my order ?
We usually ship within 24 hrs of receiving your order. As long as you have not received the “Order Completed” email, you can call customer service at +9714-3590666 or Email orders [at] thegreenecostore.com to notify us that you wish to change your order.
Customer Service is available Monday-Friday between 9:00 am and 6:00 pm UAE Time.
Note: Make sure to provide your order number and order date.
Can you cancel my order ?
Email orders [at] thegreenecostore.com ASAP to notify us that you wish to cancel your order maximum within 4-6 hrs of placing your order. However, if your order has already been shipped, we can only refund the cost of the items after we receive them back, and not the shipping charges. The responsibility of return shipment costs will be at customer’s expense.
Customer Service is available on +9714-3590666 Monday-Friday between 9:00 am and 6:00 pm UAE Time. You can Whatsapp us anytime 24X7 on +97150-6459113.
Note: Make sure to include your order reference number and order date.
If your order has not yet shipped, we will stop it.
Orders typically process and ship within 4-24 hrs (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email. If your order has already shipped, please contact customer service to discuss returning your order. All return shipment costs will be at customer’s expense.
Where are your products sourced from ?
All our products are Eco-friendly and manufactured by international brands sourced from USA, UK, Canada, Australia, China and India. We select products only after extensive testing. We also manufacture our own ECOSTORE brand of products. Our brand of products are responsibly manufactured in China & India.
When will I know that my order has been processed ?
Before checking out, make sure to double-check the information you entered is accurate – especially your email address and delivery address. If you have successfully placed a purchase, your checkout page will give you an order reference number, and you will immediately be sent a confirmation email receipt with your order information. Your email confirmation receipt will have the amount that was deducted from your credit card. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed.
Contact orders [at] thegreenecostore.com, if you have any questions regarding a confirmed order.
Contact contactus [at] thegreenecostore.com, if you have any questions regarding placement of a new order or change of delivery address.
I entered the wrong shipping address, how do I correct it ?
Contact contactus [at] thegreenecostore.com right away and make sure you have your order reference number, and new shipping details in hand. If your order has not left our warehouse, we can try to make the appropriate shipping changes. Most of our orders are typically processed immediately after purchase confirmation (excluding weekends and holidays). However, if your order has already been been shipped, we cannot make changes to the Shipping addres and you will receive a shipping confirmation email.
How will I know that my order has been received by your store ?
Once your order has been received, you will receive an e-mail that includes your order details and order number. Please refer to this order number when contacting us about the status of your order. If you do not receive a confirmation email within 2 hrs, please check your email SPAM box or your JUNK box.
Contact orders [at] thegreenecostore.com, if you have any questions regarding a confirmed order or regarding placement of a new order.
Do you have International Shipment?
Yes, we are now shipping Internationally! We ship to the following regions.
Gulf Countries & Middle East – Saudi Arabia, Oman, Kuwait, Lebanon, Jordan, Egypt, Bahrain
North America – US, Canada, Mexico
UK & Europe – UK, France, Germany
Asia & Far East – India, Sri Lanka, China, Japan, South Korea, Hong Kong, Singapore, Indonesia, Malaysia, Vietnam, Thailand, Phillipines
Pacific & Latin Ameria – Australia & Argentina
Please note that customs duties & taxes are not included in the shipping costs. If any customs duties & taxes are charged, it has to be paid by the customer at the destination country.
For shipment to all other countries, please email orders [at] thegreenecostore.com, if you have any questions regarding placement of a new order.